Terms and Conditions
DDS First Aid Training shall supply the training services and goods and is referred hereafter as the ‘Company’. The term ‘Customer’ shall relate to either an individual delegate or company purchasing training services or goods and is referred hereafter as the ‘Customer’.
All bookings by the customer are to be made in writing by email or post. Telephone bookings are to be confirmed in writing before the booking will be confirmed by the company.
Our standard payment terms are that Full payment should be made by the customer a minimum of 7 days prior to the commencement date of the course. Unless previously agreed otherwise by the company, no delegate may undertake training without payment. Payment can be made by cheque or BACS. Any adjustment to final delegate numbers attending will be discussed and invoices adjusted, subject to terms contained in section 4, Transfers and Cancellations below. Should payment be still outstanding after 14 days of the course date the company reserves the right to charge the customer an additional £20.00 administration charge and interest at the rate of 5% per month will be added.
The company reserves the right not to issue certificates where an invoice remains unpaid. The initial issue of a certificate (where provided) is included within the course fee. Requests for copy certificates must be made in writing, either email or post and are subject to an administration charge of £7.50. Refresher training delegates placed on the refresher course must be in possession and produce a copy of a valid HSE approved certificate, prior to the course commencement. To be eligible to attend a HSE two-day Requalification course, delegates must present a valid First Aid at Work certificate.
Transfers and Cancellations:
In the event the customer requests a transfer to another course the company reserves the right to charge an administration fee of £10, payable at the time of the request.
In the event the customer cancels a place(s) or course altogether the following applies:
- More than 21 days prior to the course start date – no charge
- 10 to 21 days prior to the course – 25% of the course fee, per person
- Less than 10 days prior to the course – The full course fee will apply and no refund will be made.
Course Attendance & Timings:
Once a course has commenced any delegate not completing the course will mean no certificate will be issued and there will be no refunds against non-attendance. Delegates must adhere to timings as stipulated on the course confirmation and instructions. Failure to attend any part of the course may result in the delegate’s removal from any final examination (where applicable). It should be noted the complete course must be attended to receive a certificate.
Fitness to Attend:
The customer takes responsibility to ensure any delegate placed on any course must be free from any ailment, condition or injury that will affect their ability to participate during the practical aspects of the course. Please ensure any limitations on participation are brought to the attention of the company at the time of booking and the trainer at the start of the course. Certain assessment criteria must be achieved to qualify on courses. If in any doubt as to suitability to attend the customer should discuss this on booking a place.
Failure to Show:
Any delegate failing to attend a course will still reflect as a booking, the fee of which will be due subject to the above terms and conditions.
The company cannot be held responsible for any incident or occurrence outside its control that affects the provision of any given course date, course content or course timing and/or including cancellation, amendment or re-scheduling. Where a course content or course timing has to be amended/cancelled/re-scheduled for whatever reason, the company will make every reasonable effort to make alternative arrangements acceptable to the customer. In the event of this the customer will be entitled to either a transfer to another course or full refund.
Right of Admission:
The company reserves the right to refuse admission to any delegate exhibiting unruly or anti-social behaviour to either its staff or other delegates. Any such incident will result in the immediate removal of the offending party. No refund will become due.
Every effort will be made to adhere to the chosen date.
All bookings/reservations are subject to the above standard terms and conditions. We abide by the applicable aspects of the Distance Selling Regulations 2000